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Authentic Content Can Help Build The Right Connection With Your Customers

21/6/2018

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Nobody likes being sold to.  We've all experienced it haven't we.  Where you get the feeling the only thing on their mind is to get the sale.  They do all the talking and NO LISTENING.  Telling you all about the product or service they're flogging. They don't take a second to consider what it is you're actually after. They break all the best-practice sales rules. 

It isn't a great feeling is it? 

The experiences we remember and respond to are the ones where people take the time to get to know you.  They ask questions.  They listen.  It's evident they're genuinely interested in you.  And instead of flogging something to you they suggest how they might be able to help you.  They generally offer more than one solution because they've taken the time to gather as much information about you. 
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There are many words to describe the difference between the two experiences.  One word that springs to mind for the memorable experience is authentic.  What they've done is build something real, meaningful, genuine.  Authentic.  ​
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Selling online is no different. Creating authentic content is key to building a more meaningful relationship with your customers.  In this blog I'm going to cover the why and how of authentic content and show you some of the ways we do it.  
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Why?
  • The stats around the amount of content created on the internet each day is incredible.  To get cut through to your customers you want to be able to stand out.    
  • Content that is honest and transparent will create more readable, relatable and ultimately more engaging content.  
  • Meaningful content will ignite a connection, help build an ongoing relationship with your readers and they're more likely to share it - delivering you greater audience reach.
How?
  • Undertake your own research about a subject relevant to your product or service
  • Create your own visuals, videos, infographics - use tools like Canva 
  • Don't be afraid to write from your own experience, share your own stories - we've found this approach to often be the most compelling 
Examples?
  1. Susan & I take turns of writing our monthly blog.  We both write in our own way and people that know us both comment how they clearly reflect our individual styles.
  2. We created this LinkedIn infographic following an analysis of what were the most common elements missing from our customers LinkedIn profiles 
  3. We include our story on our website, in video, posts, proposals, testimonials - any way we can because it is our story and it is 100% authentic. 
Another example of our own authentic content has come from our learnings of starting a business and working with many other small businesses.  
If you need help at any stage with your Social Media Strategy - Strategic Social Profiles can help. It's what we do, create social media strategy for small business - helping you Social It Yourself.
NEED HELP WITH YOUR SOCIAL MEDIA STRATEGY?

​CLICK HERE
Strategic Social Profiles
Social Media Strategy to Help You Social It Yourself
Follow us: LinkedIn I Facebook I Twitter I Blog
Strategic Social Profiles write a regular blog to provide professionals and small business owners with collated information of all things social media. We strive to share our experience and knowledge and assist our readers on how to Social It Yourself and reap the benefits from effective social media.  We provide ongoing tips, e-books, infographics and insights to help Small Business Owners. 
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What a social media strategy is and why you need one

7/6/2018

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Are you a small business owner who knows they should be active on social media, but isn't, or you dabble and post every now and then?
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It's on the 'to do' list, but it keeps getting pushed back due to other really important things happening in your business, right?
You are not alone.  Many, many businesses are in the same boat as you. According to Sensis Small Business Social Media Report, 2017 - 47% of Australian small businesses are on social media vs 79% of consumers. That's a lot of potential customers who are searching and not finding anything about your business. 
Two of the main uses of having a social media presence is:
1. To have a two-way communication with customers, potential customers and contacts
2. Invite online comments, ratings and reviews of your business
An important thing to do BEFORE you run off and start posting is to undertake a social media strategy for your business.
What is a social media strategy? It is setting goals you want your social media platforms to deliver whilst taking into account what role you want social to play, who your customers are and what your competition is doing. 
60% of small businesses don't have a social media strategy 
Why you need a social media strategy?  The reality is social media needs to be a part of any overall marketing strategy - because it's where your customers are. It's also a cost effective way to build your brand, your customers and your business.
A Social Media Strategy will help:
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  • Build a strong organic presence
  • Support & achieve business goals
  • Develop a plan to save time & money
  • Target your customers effectively
  • Stand-out from your competitors

If you need help at any stage with your Social Media Strategy - Strategic Social Profiles can help. It's what we do, create social media strategy for small business - helping you Social It Yourself.
NEED HELP WITH YOUR SOCIAL MEDIA STRATEGY?

​CLICK HERE
Strategic Social Profiles
Social Media Strategy to Help You Social It Yourself
Follow us: LinkedIn I Facebook I Twitter I Blog
Strategic Social Profiles write a regular blog to provide professionals and small business owners with collated information of all things social media. We strive to share our experience and knowledge and assist our readers on how to Social It Yourself and reap the benefits from effective social media.  We provide ongoing tips, e-books, infographics and insights to help Small Business Owners. ​
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    Who we are... 

    Annabel Sullivan and Susan Davis, Directors of Strategic Social Profiles write a regular blog for professionals and small business owners. We strive to share our experience and knowledge and assist our readers on how to Social It Yourself and reap the benefits from effective social media. ​They were awarded as one of the 100 Faces of Queensland Small Business.

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